Set 1 TPT Workbook: Setting Up Your In-Home Learning Space

📦 Return & Refund Policy – Physical Workbook

Thank you for purchasing the Turning Parents Into Teachers workbook. We want you to be fully satisfied with your experience. Please read our return and refund policy below for physical products:

✅ Returns

We accept returns on unused, undamaged physical workbooks within 14 days of delivery. To be eligible for a return:

• The item must be in its original condition, with no writing, bending, or damage.

• All pages must be intact and unmarked.

• You must notify us via email at info@buildinggreenblocks.org before sending your return.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

💰 Refunds

Once your return is received and inspected:

• You will be notified via email that your returned item has been received.

• If approved, your refund will be processed within 5–7 business days and applied to your original method of payment.

Please note: original shipping fees are non-refundable.

🚫 Non-Returnable Items

We do not accept returns or offer refunds for:

• Used workbooks (written in, folded, torn, etc.)

• Digital/downloadable versions of the workbook

• Sale or clearance items

📦 Damaged or Incorrect Items

If your order arrives damaged or you received the wrong set:

• Please email info@buildinggreenblocks.org within 5 days of delivery with your order number and clear photos of the issue.

• We will replace or refund your item at no additional cost to you.

💬 Questions?

We’re here to help! For any questions regarding returns, exchanges, or order issues, please contact:
📧 info@buildinggreenblock.org
🕐 Response time: Within 24–48 hours (Mon–Fri)

Thank you for supporting Turning Parents Into Teachers! Below is our shipping policy for all physical workbook orders:

📦 Processing Time

• All orders are processed within 2–4 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been shipped, along with tracking information (if applicable).

🌍 Shipping Methods & Rates

We offer standard and priority shipping options within the U.S. and select international locations.

Shipping Option	Estimated Delivery Time	Rate
Standard (U.S.)	5–8 business days	Calculated at checkout
Priority (U.S.)	2–4 business days	Calculated at checkout
International	7–21 business days	Varies by country

Note: Delivery times are estimates and may vary due to carrier delays or holidays.

✈️ International Shipping

• We currently ship to select international countries.

• Buyers are responsible for any customs duties, taxes, or import fees charged by their country.

📬 Tracking Your Order

Once shipped, you’ll receive an email with your tracking number.
If you haven’t received tracking details within 5 days of placing your order, please contact us at:
📧 info@buildinggreenblocks.org

❗ Incorrect Shipping Address

Please double-check your address before submitting your order.
We are not responsible for items shipped to incorrect or undeliverable addresses due to customer error.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged:

• Contact us within 5 days of delivery

• Email: info@buildinggreenblocks.org with your order number and photos (if damaged)

We’ll work with you to replace or resolve the issue promptly.

💬 Have Questions?

We’re happy to help with shipping, tracking, or delivery concerns.
📧 Email us at: info@buildinggreenblocks.org
🕒 Response Time: Within 24–48 hours (Mon–Fri)